Are there disabled and parent/child facilities available at arc Shopping Centre?

Situated in the Public Toilet block, off Hanchett Square, there are two toilets both operated by RADAR key. Access is also available by pressing the intercom button to the right of the entrance door. One toilet is standard disabled, the other is a High Dependency Unit (HDU), complete with hoist and changing bed. Both toilets have emergency assistance alarms. Opening times are generally 07.00am to 18.30pm.

Baby changing facilities can be found in the public toilets located just off Hanchet Square also. Walk in between New Look and Debenhams to access them.

What access is available to the centre for disabled customers or families with pushchairs?

All areas of the centre have wheelchair access via level surface or specifically designed ramps. The main arc car park is completely level surface, meaning easy access from all points into the centre. One public access lift is available from the basement car park, up to ground floor mall area and to the Apex. All access points are wheelchair friendly.

What facilities are there for families with children?

Please ask at specific retailers such as Costa, Muffin Break and Debenhams Cafe for their baby food warming facilities that they offer in store.

Can I hire mobility equipment at arc Shopping Centre?

You cannot hire wheelchairs or self-drive scooters from the centre, but there is a Shopmobility Centre situated within The Apex public building. See the Shopmobility website for opening hours. https://www.westsuffolk.gov.uk/parking/travel/shopmobility.cfm?aud=resident

Are there disabled and parent/child spaces available at the centre's car park?

Operated by St Edmundsbury Council, the arc/Cattlemarket car park features 37 disabled access spaces – See the Council website for further details - https://www.westsuffolk.gov.uk/parking/car_parks/bse_car_parks/cattlemarketcarpark.cfm

What level of help can be offered by staff and security at arc Shopping Centre for people with specific needs?

The team at arc shopping centre are pleased to be able to offer help and support to any customer who requests it. They offer their own kindness and compassion, with all arc centre staff having received Dementia Training as well. Please call 01284 706037 for further details or for specific requests.